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Terms of service
Welcome to KRK Jewels. By accessing and using our website, you agree to comply with and be bound by the terms and Conditions Outlined Below. Please read them carefully before making a purchase or using our services.
General
- By using this website, you confirm that you are at least 18 years of age, or you have the consent of a parent/guardian to make purchases.
- KRK Jewels reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Product Information
- We make every effort to provide accurate descriptions of our jewelry, including details of materials, gemstones, and dimensions.
- Slight variations in color, size, or appearance may occur due to the handcrafted nature of our products.
- All prices are listed in USD and are subject to change without notice.
Orders & Payments
- All orders are subject to acceptance and availability.
- Payments must be made in full at the time of purchase through our secure payment gateways.
- Once your order is confirmed, you will receive a confirmation email with order details.
Shipping & Delivery
- We offer both domestic and international shipping.
- Shipping methods, costs, and estimated delivery times are provided at checkout.
- Delivery times may vary depending on your location and external factors such as customs delays or postal service issues, for which KRK Jewels is not responsible.
24×7 Customer Support – KRK Jewels
At KRK Jewels, we believe that exceptional jewelry deserves exceptional service.
Our dedicated 24×7 Customer Support team is always available to assist you — no matter where you are or what time it is. Because your satisfaction is our top priority.
How to Reach Us
You can connect with our support team anytime, anywhere through the following channels:
📧 Email: krkjewels130294@gmail.com
💬 Live Chat: Available directly on our website for instant assistance.
📱 WhatsApp Support: Get quick responses for inquiries or order updates.
🌐 Social Media: Message us on Instagram or Facebook for updates or product queries.
Why Choose KRK Jewels Support
- Available 24×7: We’re always just a message away — no waiting for business hours.
- Real Human Support: Every query is handled by trained jewelry experts, not bots.
- Global Coverage: No matter your time zone, our team responds promptly.
- Customer-Centric Approach: We prioritize empathy, accuracy, and personalized care.
- Quick Resolution: Most issues are resolved within 24 hours or less.
Returns & Refunds
- We offer a 30-day return policy for most products (from the date of delivery).
- To be eligible, items must be unused, in original condition, and in original packaging, along with proof of purchase.
- Customized or personalized jewelry (including engraved items) is non-returnable and non-refundable.
- Refunds are processed to the original payment method within 7–14 business days after receiving and inspecting the returned item.
- Return shipping costs are the responsibility of the customer.
Custom Orders
- For custom designs and personalized jewelry, full payment is required before production begins.
- Custom orders are non-returnable and non-refundable.
- We work closely with clients during the design stage to ensure complete satisfaction before final production.
Intellectual Property
- All content, images, logos, product designs, and text on this website are the property of KRK Jewels and are protected by copyright and trademark laws.
- You may not copy, reproduce, distribute, or use any content from our website without prior written consent from KRK Jewels.
Limitation of Liability
- KRK Jewels is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
- We are not responsible for any injury, loss, or damage caused by the misuse of our jewelry.
Governing Law
- These Terms & Conditions are governed by the laws applicable in the jurisdiction in which KRK Jewels operates.
Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us: