At KRK JEWELS, every piece of jewelry is carefully prepared according to the specifications selected by the customer. Because many of our products are made to order, cancellation and refund eligibility may depend on when the cancellation request is received and whether production has already started.

1. Order Cancellation within 24 Hours

Customers may request cancellation of their order within 24 hours of placing the order.

If the cancellation request is received within this 24-hour period:

• The order will be cancelled.
• A full refund of the amount paid will be issued.
• The refund will be processed to the original payment method used for the purchase.
• It may take up to 3 business days for the refund process to be initiated from the date the cancellation is approved.

We recommend contacting our customer support team as soon as possible if you wish to cancel your order.

2. Cancellation after 24 Hours

After the initial 24-hour cancellation period, your order may have already entered our production or processing stage.

If production, manufacturing, stone preparation, setting, engraving, or other work has started, the order may not be eligible for a full refund.

Depending on the stage of production, a refund may be considered after deducting applicable:

• Design or CAD charges
• Manufacturing and production costs
• Diamond or gemstone preparation costs
• Engraving charges
• Other non-recoverable costs already incurred for the order

The applicable refund amount will be communicated to the customer before the cancellation is finalized, where applicable.

3. Custom & Personalized Orders

Custom-made and personalized jewelry is non-refundable and non-cancellable once production has started.

This includes, but is not limited to:

• Custom-designed jewelry
• Personalized jewelry
• Engraved jewelry
• Jewelry made to a specific customer design
• Specially selected or sourced diamonds or gemstones
• Customized ring sizes or dimensions
• Custom metal combinations or specifications
• Jewelry modified according to customer instructions

Because these products are created specifically for an individual customer, we may be unable to resell or reuse them.

4. Orders That Have Already Shipped

Orders that have already been shipped cannot be cancelled through this cancellation policy.

If you have received the item and wish to return it, please refer to our Return & Exchange Policy for the applicable return conditions and eligibility requirements.

5. Refund Processing

Approved refunds will be initiated to the original payment method used for the order.

KRK JEWELS will generally begin processing an approved refund in 3 business days.

After the refund has been initiated, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, credit-card Company, payment gateway, or other financial institution.

KRK JEWELS is not responsible for delays caused by banks or payment providers after the refund has been successfully initiated.

6. Cancellation Request Procedure

To request an order cancellation, please contact KRK JEWELS customer support as soon as possible.

Please include:

• Order number
• Customer name
• Email address used for the order
• Reason for cancellation, if applicable

The cancellation request will be reviewed based on the date and time the request is received and the current production status of the order.

Submitting a cancellation request does not automatically guarantee cancellation. The order must be reviewed and confirmed by KRK JEWELS.

7. Cancellation Confirmation

A cancellation is considered confirmed only after KRK JEWELS provides written confirmation that the order has been successfully cancelled.

If you submit a cancellation request, please wait for confirmation from our team before considering the order cancelled.

8. Payment Disputes & Chargebacks

Before initiating a payment dispute or chargeback with your bank or payment provider, we encourage customers to contact KRK JEWELS Customer Support so that we can review the order and resolve the matter directly.

If a refund has already been approved or initiated, please allow the applicable processing time for the refund to reach your original payment method.

9. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Shipping address
• Ring size
• Contact information
• Email address
• Product specifications
• Customization details

KRK JEWELS is not responsible for delays, additional costs, or production issues caused by incorrect or incomplete information supplied by the customer.

10. Contact Us

If you have questions about cancelling an order or would like to check the status of a cancellation or refund, please contact the KRK JEWELS team.

KRK JEWELS
krkjewels130294@gmail.com

We are happy to assist you with questions regarding your order, cancellation, or refund.