Refund policy

At KRK Jewels, your satisfaction is our priority. We have a simple and transparent return and exchange process to ensure you shop with complete confidence.

Return & Refund Policy

• Our return window lasts 30 days from the date of delivery. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
• To initiate a return, please inform us at krkjewels130294@gmail.com within 30 days of receiving your order.
• Custom or personalized items (including engraved jewelry) are not eligible for return or exchange, as they are specially handcrafted for you.
• To be eligible for a return, the item must be unused, in original condition, and in its original packaging.

Refunds (If Applicable)

• Once we receive and inspect your return, we will notify you by email.
• Approved refunds will be processed, and the amount will be credited to your original payment method within 1–2 business days.
• Late or Missing Refunds:
  • Check your bank account or credit card statement again.
  • Contact your credit card company or bank, as posting times may vary.
  • If you still haven’t received your refund, please contact us at krkjewels130294@gmail.com.

Exchanges (If Applicable)

• We only replace items if they arrive defective or damaged.
• To request an exchange for the same item, email us at krkjewels130294@gmail.com. We will provide you with the return address.

Shipping for Returns

• Please contact us at krkjewels130294@gmail.com before shipping your jewelry, moissanite, or lab-grown diamonds back. We will provide the correct return address.
• Customers are responsible for return shipping costs, which are non-refundable.
• Please use a reliable courier and provide a tracking number for your return.
• Depending on your location, delivery times for exchanges may vary.

At KRK Jewels, we are committed to making your jewelry shopping experience stress-free and enjoyable.