Return-Exchange Policy
Returns :
return-exchange policy Returns and Refunds are very easy when you buy from krkjewels.com.
Our policy lasts 28 days. You can ask for a refund within 21 days post-delivery.
If 21 days go since delivery, unfortunately, we can not offer you a refund or exchange.
You inform us at krkjewels130294@gmail.com about a return for a refund within 21 days post delivery.
As in all Customized or Personalized order or Engraving on any jewelry do cannot return or exchanged, as they are specially make on request for you on order basis.
eligible for a return, your item must unuse and in the same condition that you received it. It must also in the original packaging.
Refunds (if applicable):
Once your return we receive and inspect your return, we will inform you that we received your returned item.
The refund was processed, but credit was automatically applied to your credit card or original method of payment, within a day or two.
Late or missing refunds (if applicable):
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There often some processing time before a refund posted.
If you do all of this and you still not received your refund yet, please inform us on krkjewels130294@gmail.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, an inform us on krkjewels130294@gmail.com and send your item on the address that will be emailed to you.
Shipping:
To return your product, you should mail your product to the address provided by krkjewels.com ( please inform us on krkjewels130294@gmail.com, before shipping back the jewelry or loose moissanite or lab grown diamonds)
You responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you return the product, you must provide its tracking number.
